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Return Policy

At ShoperBRO, we strive to ensure your satisfaction with every purchase. However, if you need to return a product, please read our return policy carefully:

 

  1. Eligibility for Returns
    • Unopened and Unused Products: Returns are accepted only for perfumes that remain in their original, unopened packaging and have not been used or damaged in any way.
    • Time-Bound Sealed Box Returns: If the product packaging remains sealed and unbroken, it is eligible for return within 14 days from the date of delivery.
    • Hygiene Considerations: For hygiene and safety reasons, once a perfume bottle has been opened, used, or altered, it cannot be returned.
  2. Reporting an Issue
    • Damaged, Defective, or Incorrect Items: If you receive a product that is damaged, defective, or not as ordered, please contact our Customer Support immediately—within 3 days from the date of delivery.
    • Required Evidence: To expedite your request, kindly provide your order number along with photographic evidence of the issue.
  3. Return Process
    • Approval: Once your return request is verified and approved by our support team, you will receive detailed instructions on how to ship the product back to us.
    • Packaging: Please ensure that the product is securely packaged in its original condition to avoid any damage during transit.
    • Return Shipping Charges:
      • Customer Responsibility: In all cases where a return is initiated (except when we have made a mistake by sending the wrong item), the customer is responsible for covering the return shipping charges.
      • Our Error: If the return is due to an error on our part (e.g., damaged, defective, or incorrect item received), we will arrange for a free replacement or cover the return shipping costs.
  4. Refunds & Replacements
    • Inspection and Approval: After receiving and inspecting the returned product, we will process your refund or send a replacement if applicable.
    • Method and Timeframe: Refunds will be issued via the original method of payment within 10 to 15 business days.
    • Replacement for Wrong Items: If we mistakenly send you the wrong item, we will replace it free of charge.
  5. Non-Returnable Items
    • Final Sale: Any product that does not meet the above conditions, including opened or used perfumes, is considered final sale and is not eligible for a return or refund.
  6. Additional Information
    • Bangladesh Consumer Law: This return policy is designed to complement your statutory rights under Bangladesh law.
    • Questions or Concerns: If you have any questions or need further assistance regarding your return, please do not hesitate to reach out to us.

Contact Us :

Thank you for shopping with ShoperBRO! We appreciate your business and are committed to ensuring your complete satisfaction.