Shop with confidence, with clear and simple return rules.

1. Eligibility for Returns

We accept returns only when the item remains unused, in its original condition, and in sealed, undamaged packaging within the allowed return window.

2. Sealed Box Return Window

If the perfume box remains fully sealed and unopened, it may be eligible for return within 14 days from the date of delivery.

3. Opened or Used Products

For hygiene, safety, and authenticity reasons, we do not accept returns for any fragrance that has been opened, used, sprayed, damaged, or altered after delivery.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, leaking, incorrect, or different from what you ordered, please contact us within 3 days of delivery.

To help us review the issue quickly, please provide your order number along with clear photo or video evidence.

5. Return Approval Process

All returns must be reviewed and approved by our support team first. If approved, we will share instructions for the next steps. Returned items must be sent back safely and securely in their original condition.

6. Return Shipping Charges

• If the return is for a customer-side reason, return shipping is the customer's responsibility.
• If the return is due to our mistake, such as a wrong, damaged, or defective item, we will arrange a replacement or cover the return shipping cost where applicable.

7. Refunds and Replacements

Once the returned item is received and inspected, we will decide whether the request qualifies for a refund, replacement, or another appropriate resolution.

• Approved refunds are issued through the original payment method.
• Refunds may take approximately 10 to 15 business days.
• Wrong items sent by us will be replaced free of charge.

8. Non-Returnable Items

• Opened perfumes
• Used perfumes
• Damaged items caused after delivery
• Items returned without approval
• Items that do not meet the conditions above